Alfavox Sp. z o.o. provides its customers with the satisfactory solutions based on products of alfa - family.
For us Solution means implementation of the product that is made up from particular functional modules  and adapted to the customer requirements.

Aim of extension of  alfa base product with new applications

• Extended functionality of the base product
• Simplified platform configuration and administration
• Access only to these options that are required for a given specialized product – prepared to comply with the specific application
• Close integration of voice platform with internal systems, which ensures exchange of data and presentation of information to the client in IVR system.
• Voice application extended with administration modules that create a uniform environment  enabling configuration, monitoring and analysis of data collected during the system operation
• Specialized  solution – reflecting customers requirements according to their specific activities within different business sectors

Examples of offered solutions

• IVR with administration application - alfa TeleInfo
  • Automated presentation of data downloaded from the customer databases (helpdesk, ERP, specialized and dedicated databases)
  • Application of alfa IVR system in development of voice application
  • Possibility to start up several IVR applications within one voice platform
  • Guaranteed support for VoIP and typical telephone interfaces PRA
  • Available option of user’s authorization in the system and providing personalized information
  • Integration with external applications extending functionality of the solution, - e.g. TTS  system(Text To Speech)
  • Available administration module that enables modification of announcements and administration of entitlements in the systems as well as generation of reports.
• IVR with administration application - alfa Awarie
  • Automated presentation of data downloaded from the customer databases (internal database of the system, SCADA, billing, others)
  • Relieving the controllers of customer service over the phone
  • Application of alfa IVR system in preparing voice application
  • Guaranteed support for VoIP and typical telephone interfaces PRA
  • Integration with external applications extending functionality of the solution, - e.g. TTS  system(Text To Speech)
  • Available administration module that enables modification of announcements and administration of entitlements in the systems as well as generation of reports
• debt collection system with administration application and integration interface - alfa PDS
  • Debt collection campaigns for the customers being behind with payments made available from the customer database (e.g. billing)
  • Generating connections with option to transfer a call to the agent
  • Available administration module that enables full management of the platform
     
• system of distributed customer service over the phone - alfa TeleBOK
  • Realization of contact center functionality without the need to integrate with CTI of the telephone exchange
  • Call Centre of dispersed architecture (also for many telephone exchanges that are in different locations without inter-exchange connections) through application of alfa IVR and alfa Contact Center systems in "Loop" mode
  • Integration of customer telephone exchange through  E1 or VoIP digital interface
  • No need to  call a dedicated call center unit – group of consultants may also include persons performing  different tasks
  • Available reports and analyses, administration module and integration interface.