products
Through the team of people working in Alfavox the company has gathered unique competences and experience in the development and deployment of information and communications technology systems. We design customer service over the phone in a way which guarantees its intuitive operation and user-friendly interface to encourage the customers to use it. Furthermore, solutions designed by Alfavox provide a possibility to carry out analyses of the service efficiency and quality. In addition, automated services enable to get to the desired information really quickly. Our company is also distinguished by application of the state-of-the-art technologies based on the analysis of voice spectrum, speech synthesis and voice recognition. Voice technology requires from people who create voice services not only high technical competences but also knowledge of issues combining the disciplines of psychology and human behaviour. Alfavox employs specialists in these disciplines. Our enthusiasm, knowledge, experience and skills are reflected in the products of alfa-family.
Choose one of our products:
Alfa Contact Center solution is a modern system providing professional customer care, free creation of business and gaining advantage over the competitors. 
Alfa IVR voice platform is a professional solution dedicated to support automated customer care in each market segment. 
Alfa PDS is an ideal tool for effective outbound campaign to be carried out for information, marketing or sales purposes as well as campaigns aiming at reminding the customers about their outstanding payments or performing the public opinion researches. 
alfa TeleBOK system enables to provide customer service over the phone based on the existing, often dispersed, infrastructure without necessity to establish a dedicated call center unit. 
alfa TeleInfo platform performs well in situations when it is necessary to provide the callers with current information. 
Important aspect of the company?s operation in the Utilities business sector is customer service over the phone with guaranteed continuous access to current information. alfa Awarie platform is the solution meeting the requirements of power industry business sector. 
alfa Conference is a conference bridge, which enables to develop advanced solution to allow planned simultaneous communication of a great number of people, who are distant from each other, over the phone. 
Alfa Recorder call logging system is a reliable solution meeting the expectations of our customers. 
Verint ULTRA is a professional solution for customers, who require a call logging system equipped with advanced analytical and business functionalities.