alfa TeleBOK allows optimisation of customer service over the phone process without necessity to  establish a dedicated call center unit and incurring considerable costs of investment in the existing telecommunications infrastructure. 

The phone is generally one of the most widely-used and important  means of communication with the customer.  It is often extremely difficult to quickly start or arrange this communication channel, especially when it must be done using only the currently existing hardware and human resources. alfa TeleBOK – a solution in the form of the telephone system platform - has been developed to answer such market demands. It has been designed for the companies operating within various market segments. 

Why customers choose  alfa TeleBOK

• Low outlays for extension of telecommunications infrastructure
• Use of current network topology
• Provision of  professional customer service over the phone without necessity to  introduce organizational changes
• Possibility to work in dispersed environment, agents may work in different locations
• Agents may also perform other tasks during their working time
• Transition stage before establishing  a dedicated call center unit and introducing organizational changes in the company.

General characteristics of alfa TeleBOK platform

• Realizes functions of call center without necessity to integrate with CTI link of the telephone exchange
• Call Center in dispersed environment (also for several telephone exchanges in different localizations without inter-exchange connections)
• Connection with the customer’s telephone exchange through digital interface E1 (PRA) or VoIP
• No need to  establish a dedicated call center unit – group of consultants may also include persons performing  different tasks
• Available reports and analyses, administration module and integration interface.