Alfavox offers a solution of a leading developer of call logging and monitoring systems  -  Verint Systems Inc.
ULTRA Enterprise product family is a highly scalable platform for recording and analysis telephone calls. Tools available within that solution enable complex quality monitoring in Call Center and other centres of customer service over the phone.
 

The platform consists of the following modules:

ULTRA Enterprise Recording Platform – module responsible for direct recording of sound (telephone calls) and picture (computer screens of the agents). Appropriate indexation of the collected materials enables quick access to the desired records. 
 
ULTRA IntelliQuality Quality Monitoring – application monitoring the work of agents and providing reporting functions  with optional automatic analysis of the recorded conversations, screens or agents’ efficiency. Enables to define these areas of operations where increase of quality and effectiveness of the agents and supervisors’ work  is possible as well as extracts the calls of the greatest importance for the business. 
 
ULTRA IntelliCoach Agent Coaching and Training – set of tools for preparing training materials based on real conversations. Supervisors have also possibility to provide agents  with on-line support during their conversations with the customers.
 
ULTRA IntelliFind Speech Analytics – a tool for automatic analysis of records in order to define a category of a given call and find a specific trends. Records can be searched through according to the specified words or behaviour of an interlocutor. Application of ASR and speech analysis technologies enables to find particular events in operation of  Call Center, which otherwise would require hours of listening to the records .
 
ULTRA IntelliMiner Performance Analytics – analytical module that processes the call statistics  in order to define reasons for situations that decrease efficiency of  Call Center operation.
 
ULTRA IntelliScreen Screen Analytics – this module is responsible for monitoring the screens of agents’ PCs in terms of their contents and time of use, started applications and entered data. It gives access to the statistics and alarms generated in real-time.
 
ULTRA IntelliConnect – set of interfaces used to exchange data with application of other  providers
 
ULTRA Consulting Services – apart from software, Verint offers to its customers consulting services connected with analysis of customer care departments.