Universal information platform - alfa TeleInfo

alfa Teleinfo is a system platform consisting of a voice  module and administrative module that enable to manage and monitor the system operations.  alfa Teleinfo performs well in situations when the Client needs an automated  tool for providing customers with current information.  alfa Teleinfo handles customers through providing them with general information available to every caller as well as personalized information dedicated to particular customers only. Access to the personalized information requires authorization, for instance through the telephone number and a unique PIN code. Implementation of  alfa TeleInfo platform increases  customer’s  access to the information and saves time of persons who are responsible also for accomplishing other tasks within the company not only occupied with providing customer service over the phone.

Application of alfa TeleInfo platform

The platform  may be for instance integrated with Helpdesk system with its functionality extended by a voice channel. The system may also work independently in emergency situations when we can observe a cyclic increase in number of telephone calls related to the event.
Other example of application of alfa Teleinfo platform is its implementation in Administration business sector which guarantees the customers’ better access to information . Increased satisfaction of the customers and better communication between the citizens and the public administration units bring measurable effects and enable administration units to initiate contact with the applicants/customers.
These are only a few examples of application of  alfa TeleInfo platform, which is especially appreciated where access to information  and customer service over the phone are of a considerable importance.
IVR application may read out messages of various content. The system enables also to personalize messages on the basis of the caller’s telephone number or the caller’s authorization in the system.
All administrative activities may be carried out using a specially dedicated tool. Necessary work, modifications and analysis can be performed within one application, where after logon the user may access all options  to which he/she has been granted entitlements.
Messages to be read by the system according to the rules defined in the calendar are entered into the administrative part of TeleInfo platform. It is also possible to plan the time of validity of particular messages as well as sequence of their reading by the voice system.

General features of alfa TeleInfo system

• Use of the existing telephone, system and network infrastructure
• Support for Digital technology (use of highly efficient telecommunication boards) and VoIP
• Scalability- from a few to few hundred lines / VoIP channels
• Handling of a great number of calls simultaneously
• Full automation of the processes
• Availability 24/7/365
• alfa TeleInfo automatically provides the required  information 
• Relieving employees of customer service over the phone
• Dedicated contact number
• alfa TeleInfo system may provide general information available to the public as well as personalized information that require prior authorization
• Presentation of information from database by means of TTS (Text To Speech)
• Option of transferring a call to an agent
• Available statistics and reports
• Tools for monitoring the system operation
• Possibility to integrate with the internal systems of the Client