PROFI CREDIT Poland is a part of European company Profireal Group SE, which strategic goal is introduction and development of financial products in Middle and Easter Europe. With relation to thriving development of the company and the need to provide professional customer service and increase its competitiveness, PROFI CREDIT Poland decided to implement call center system with all application modules. The company was looking for a system, which could assure advanced functionality, stability and guarantee of further extension as well as integration with internal systems currently operating in the company.

– We selected the best solution, alfa Contact Center, offered to us by Alfavox, from among many other offers – says Dariusz Polak, Marketing Deputy Manager, PROFI CREDIT Poland. – This solution is adjusted to our needs, includes advanced functionalities within the available modules and enables to handle the incoming calls and carry out effective and efficient outbound campaigns.

– Implemented solution smoothly integrates with internal systems of the customer, is highly intuitive and provides access to current statistics and reports. It also gives possibility for constant monitoring of the customer service level – says Janusz Tomiczek, President of Alfavox.

The implemented one-box system solution includes all functional modules responsible for unified customer service.

PROFI CREDIT Poland operates on the market since 2004 and focuses on granting cash loans to individual customers from its own financial means.