Alfavox becomes a partner of XLScheduler AB
Alfavox established partnership with XLScheduler AB. Based on the agreement the company will be able to provide fully integrated, advanced contact center solutions based on alfa-family products and enhanced with advanced WFM functionality guaranteed by the Swedish producer, XLScheduler AB.
Alfavox sees also the opportunities arising from the supply of WFM solutions within its offer to cover the full range of needs related to work management, including back-office.
- Cooperation with XLScheduler is extremely important to us due to the requirements of the customers and current trends on the market. Nowadays, the companies expect not only customer service supporting tools but also such tools that enable them to improve support of workforce management, and, in consequence, lead to saving money - says Janusz Tomiczek, President of Alfavox. - We hope that our mutual cooperation will be advantageous for both parties.
XL Scheduler AB is a Swedish company present on the market since 1994. Its core business is development of tools dedicated to traffic forecasting and scheduling work in call center.
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