System deployed by Alfavox in TELMON
Successful deployment of contact center system in TELMON carried out by Alfavox. System handles 50 call center agents.
Solutions implemented in TELMON include first of all functionalities supporting everyday work of agents as well as management of databases and agents’ operation.
- In TELMON we have implemented full alfa Contact Center solution including alfa IVR, alfa Scripter and alfa Recorder modules - says Janusz Tomiczek, President of Alfavox. - Our solution will be used to accomplish business goals of the customer related to outbound campaigns and inbound traffic.
Supplied contact center solution will enable TELMON to provide professional customer service and obtain new orders. It will be possible through the use of advanced technological and functional potential of the system and guaranteed support of our engineers and business analysts.
- Implementation and further development of the system has been carried out competently - says Artur Kapacki, President of TELMON. - Alfavox’s reaction to all our comments and problems is very fast and cooperation is satisfactory and worth recommending.
TELMON is an outsourcing telemarketing and telesales center.
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