Since few years WFO and WFM solutions by Verint are popular on the world’s markets, especially in the Western European countries, where employees have already been given due credit and their costs were adequately unravelled long ago. WFO solutions efficiently help to optimize the processes within contact center, optimize resource planning, and, in consequence, lower the cost and increase competitiveness of the services provided by contact center.

- When I observe situation on the market, my impression is that maintenance of competitive prices with simultaneous high quality of services will soon be possible only in contact centers that apply WFO solutions. The companies operating without such supporting systems will face greater and greater problems related directly to labour costs and  employment and process handling time - says Janusz Tomiczek, President of Alfavox.

Solutions developed by Verint, world leader in production of contact center supporting systems offered by Alfavox, optimize the workforce management. They are dedicated especially to call center with extended back-office, and their main functions concern optimization of customer service processes.

- Many companies underestimate the influence of optimization of call center and back-office related processes on efficiency of the entire enterprise. Irrespective of the fact that different departments may handle realization of orders, processing of applications and transactions, accounts, complaints and collection of debts, inefficiency of one of such departments affects the other - says Janusz Tomiczek. - We offer to our customers ready-to-use solutions already tested in contact centers all over the world.  We know that they will help them to improve effectiveness, increase the workforce loyalty and enhance the level of customer service.