Alfavox — call centers, IVR, power diales, talk records, talk scripter

news archive: 2011

Alfavox honoured with Dynamiczna Firma certificate (2011-12-21)

Alfavox has been honoured with Dynamiczna Firma [Dynamic Enterprise] certificate that is awarded to enterprises for their dynamic growth within 2008, 2009 and 2010.

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Alfavox implements alfa Contact Center platform in PROFI CREDIT (2011-12-21)

The successful implementation of alfa Contact Center system in PROFI CREDIT. Implementation ended with the intended effect of increased level of business advantages and improved customer service.

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Alfavox presents its solutions to power industry companies (2011-11-28)

At the end of November 2011 Alfavox will take part in the conference Systemy Informatycznej w Energetyce SIwE'11 [IT systems in power industry SIwE'11] organized in Wisła by the Polish Power Transmission and Distribution Association

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Alfavox at Call Centre & Customer Management Expo in London (2011-10-13)

At Call Centre & Customer Management Expo, the biggest ICT fair in Europe, Alfavox appeared as a key partner of Synway from Asia.

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New head office of Alfavox in Bielsko-Biała (2011-10-07)

On 1st October Alfavox Sp. z o.o. moved to its new head office and changed its previous address.

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Alfavox invited by Synway for Call Centre & Customer Management Expo (2011-09-29)

Alfavox has been invited by its partner Synway to take part in the international fair Call Centre & Customer Management Expo. The company from Bielsko-Biała has been evaluated as one of the best Synway partners operating on the European market.

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Trusted partner for your business is what you need - Siła Telemarketingu (2011-09-29)

This year edition of Siła Telemarketingu [Power of telemarketing] conference has just ended. Alfavox appeared as the partner of the conference. Discussion panel organized by the company from Bielsko-Biała has brought answer to the question: what is the basis for successful business?

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Complementarity of services as a key factor for customers (2011-09-05)

Interview with Wojciech Glapa, Board Member of Arteria SA, and Janusz Tomiszek, President of Alfavox, on the Polish telemarketing market, the challenges and directions of development. Dialog between the recipient (Arteria) and provider (Alfavox) of telecommunications solutions.

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Alfavox as an expert in Gazeta Finansowa (2011-08-12)

On 2nd December "Gazeta Finansowa" published an article by Janusz Tomiczek, President of Alfavox, on efficient management of sales and client service call center.

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Alfa voice systems in Globitel (2011-07-11)

Alfavox has supplied telecommunications solutions for call/contact center as well as Predictive Dialing System to Globitel. Solutions handling even 1000 contact center agents are based on alfa voice systems.

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Verint solutions offered by Alfavox cause interest on the market (2011-07-04)

Alfavox is strongly engaged in partnership with Verint - world leader in production of call logging and monitoring systems. Verint's flagship products include Work Force Optimization, Work Forme Management and Quality Monitoring solutions, which are highly valued by a growing number of customer-oriented companies all over the globe.

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System deployed by Alfavox in TELMON (2011-05-26)

Successful deployment of contact center system in TELMON carried out by Alfavox. System handles 50 call center agents.

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Alfavox at Call Center World 2011 (2011-03-01)

As usually every year representatives of Alfavox visited international call center fair. This year it took place in February and the event was held in Berlin. Alfavox presented its solutions and kept trace of the latest trends very closely.

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