Public administration is a sector, which collects and processes great number of data related to particular customers/applicants within its internal systems . The data concerns various issues and in majority it is archived.

Offer of Alfavox regarding facilitating customer service over the phone and providing access to information:

• providing information service accessible under a dedicated  telephone number, where a caller can listen to general information or access personalized information after prior authorisation through entering a PIN code - alfa TeleINFO
• deployment of dedicated solution for support of customer service over the phone based on the currently used infrastructure of administration institutions, including their distributed units, without necessity to  introduce organizational changes or establishing separate call center units- alfa TeleBOK
• implementation of fully functional and open to integration call center / contact center for dedicated organizational units established for that reason - alfa Contact Center
• providing call logging solution - alfa Recorder.

We offer application of the state-of-the-art system platform alfa that enables to accomplish the goals  in a user-friendly and intuitive manner and guarantees satisfaction to the customers using this voice service.