Customer’s basic communication channel with the power plant or gas distribution company is a telephone. This is the most popular means of communication used by the customers of these companies if we do not take into account personal visits to the customer service departments.  Although current information is often available on the company’s website and the plants enable their customers communication via e-mail and fax, telephone is still the most common tool used to contact companies operating in utilities market segment.

Solutions offered by Alfavox enable Professional customer care concerning:

• support in automation of the process of providing information about current repairs and emergencies as well as planned shutdowns under 991emergency number - alfa Awarie
• automation of the process of accessing information - alfa TeleInfo
• implementation of fully functional and open to integration call center / contact center for customer service over the phone units - alfa Contact Center
• deployment of dedicated solution for support of customer service over the phone based on the existing telecommunications infrastructure used by the company without necessity to introduce organisational changes  and appointing a dedicated customer care unit - alfa TeleBOK.

alfa platform is the state-of-the-art telecommunications solution that guarantees professional customer service with full support of integration with internal systems such as  billing, SCADA, GIS, ERP, etc.