solutions
Based on alfa-family systems we develop up-to-date solutions that meet market expectations. Strength of our solutions is their easy adjustment to the needs of our customers.
products
Alfa-family products constitute modern and user-friendly telecommunications platform. Customer satisfaction is a point of reference in evaluation of our systems.
references
alfa platform has been recognized both during deployments of large systems in telecommunications operators and implementations in the infrastructure of minor enterprises operating in other business sectors.
company
Alfavox Sp. z o.o. is a supplier of advanced platforms for the telecommunications systems of contact centers dedicated to small, medium and large business customers. The company possesses unique competences in development, implementation and realization of advanced integration projects. Products offered by Alfavox are based on original system solutions and customized in accordance with specific requirements of each customer and with respect to further development of the system.
news
- Alfavox honoured with Dynamiczna Firma certificate
- Alfavox implements alfa Contact Center platform in PROFI CREDIT
- Alfavox presents its solutions to power industry companies
- Alfavox at Call Centre & Customer Management Expo in London
- New head office of Alfavox in Bielsko-Biała
- Alfavox invited by Synway for Call Centre & Customer Management Expo
- Trusted partner for your business is what you need - Siła Telemarketingu
- Complementarity of services as a key factor for customers
- Alfavox as an expert in Gazeta Finansowa
- Alfa voice systems in Globitel
markets
Making information available, professional communication with the customer and efficient tools to use new communication channels in order to develop business are important aspects for majority of enterprises operating within every market sector. The system is only a tool for development of a solution that is strictly adjusted to the needs of any company operating in particular business area. We make our efforts to develop dedicated solutions based on alfa family products for various market segments.
professional call center
When we think about professional call center we often associate it with an extremely complex question that is discouraging rather than inviting to further analysis of the problem ...
products
Alfa Contact Center solution is a modern system providing professional customer care, free creation of business and gaining advantage over the competitors.
Alfa IVR voice platform is a professional solution dedicated to support automated customer care in each market segment.
Alfa PDS is an ideal tool for effective outbound campaign to be carried out for information, marketing or sales purposes as well as campaigns aiming at reminding the customers about their outstanding payments or performing the public opinion researches.
alfa TeleBOK system enables to provide customer service over the phone based on the existing, often dispersed, infrastructure without necessity to establish a dedicated call center unit.
alfa TeleInfo platform performs well in situations when it is necessary to provide the callers with current information.
Important aspect of the company?s operation in the Utilities business sector is customer service over the phone with guaranteed continuous access to current information. alfa Awarie platform is the solution meeting the requirements of power industry business sector. 
Verint ULTRA is a professional solution for customers, who require a call logging system equipped with advanced analytical and business functionalities.
